We’re sorry to hear your order arrived damaged — we know how frustrating that can be, and our team is here to help. Some items may experience rough handling during transit, but we’ll work with you and the carrier or manufacturer to resolve the issue

We&#x2019;re sorry to hear your order arrived damaged &#x2014; we know how frustrating that can be, and our team is here to help.Some items may experience rough handling during transit, but we&#x2019;ll work with you and the carrier or manufacturer to resolve the issue as quickly as possible.<hr data-start="648" data-end="651"><h2 data-start="653" data-end="699" id="step-1--send-us-photos-of-the-damage">Step 1 &#x2014; Send Us Photos of the Damage</h2>Please email our support team with the following photos:<ul data-start="758" data-end="947"><li data-start="758" data-end="799">A clear photo of the damaged item</li><li data-start="800" data-end="842">A photo of the outer packaging/box</li><li data-start="843" data-end="880">A photo of the shipping label</li><li data-start="881" data-end="947">Any visible damage to packaging materials (foam, wrapping, etc.)</li></ul>Send your images to: &#x1F4E7; <a data-start="977" data-end="1004" rel="noopener">info@revlineperformance.com</a>Providing complete photos helps us open a claim with the carrier or manufacturer and speeds up resolution.<hr data-start="1116" data-end="1119"><h2 data-start="1121" data-end="1165" id="step-2--include-your-order-details">Step 2 &#x2014; Include Your Order Details</h2>Please also provide:<ul data-start="1188" data-end="1294"><li data-start="1188" data-end="1204">Order number</li><li data-start="1205" data-end="1218">Full name</li><li data-start="1219" data-end="1248">Description of the damage</li><li data-start="1249" data-end="1294">Whether any parts or hardware are missing</li></ul>This helps our team review your request right away.<hr data-start="1349" data-end="1352"><h2 data-start="1354" data-end="1390" id="step-3--what-happens-next">Step 3 &#x2014; What Happens Next?</h2>Once received, we will:<ol data-start="1416" data-end="1676"><li data-start="1416" data-end="1457">Review your photos and order details</li><li data-start="1458" data-end="1540">Open a case with the appropriate warehouse, manufacturer, or shipping carrier</li><li data-start="1541" data-end="1676">Determine available solutions, such as a replacement part, exchange, or a partial refund (depending on brand and stock availability)</li></ol><hr data-start="1678" data-end="1681"><h2 data-start="1683" data-end="1707" id="important-notes">Important Notes</h2><ul data-start="1708" data-end="2085"><li data-start="1708" data-end="1805">Some brands require carrier claims or manufacturer approval before replacements can be issued</li><li data-start="1806" data-end="1889">Replacement parts depend on current inventory and manufacturer availability</li><li data-start="1890" data-end="2000">We cannot always guarantee the same item is in stock, but we&#x2019;ll always provide the best available solution</li><li data-start="2001" data-end="2085">Please report damage within 7 days of delivery so we can file claims on time</li></ul><hr data-start="2087" data-end="2090"><h2 data-start="2092" data-end="2119" id="were-here-to-help">We&#x2019;re Here to Help</h2>We&#x2019;ll make every effort to resolve the issue quickly and fairly. If you need assistance or want to follow up on your damage claim, just reply to your support ticket &#x2014; our team will take care of you.

What do I do if my item(s) arrives damaged?

If your tracking shows “Delivered” but you don’t see your package, don’t worry — this happens more often than you’d think, and carriers usually locate the package within 24–48 hours. Before reaching out to our team, please follow the steps below to h

If your tracking shows &#x201C;Delivered&#x201D; but you don&#x2019;t see your package, don&#x2019;t worry &#x2014; this happens more often than you&#x2019;d think, and carriers usually locate the package within 24&#x2013;48 hours.Before reaching out to our team, please follow the steps below to help locate your shipment.<hr data-start="785" data-end="788"><h2 data-start="790" data-end="839" id="1-check-all-possible-delivery-locations">1. Check all possible delivery locations</h2>Carriers may leave packages in protected areas, including:<ul data-start="900" data-end="1040"><li data-start="900" data-end="926">Front door / back door</li><li data-start="927" data-end="945">Porch or patio</li><li data-start="946" data-end="956">Garage</li><li data-start="957" data-end="969">Mailroom</li><li data-start="970" data-end="989">Package lockers</li><li data-start="990" data-end="1007">Side entrance</li><li data-start="1008" data-end="1040">Behind planters or furniture</li></ul><hr data-start="1042" data-end="1045"><h2 data-start="1047" data-end="1090" id="2-ask-neighbors-or-building-staff">2. Ask neighbors or building staff</h2>Many carriers will drop off packages with:<ul data-start="1135" data-end="1222"><li data-start="1135" data-end="1148">Neighbors</li><li data-start="1149" data-end="1169">Front desk staff</li><li data-start="1170" data-end="1188">Leasing office</li><li data-start="1189" data-end="1222">Building or HOA package rooms</li></ul>If someone picked up your order for safekeeping, they may have it.<hr data-start="1292" data-end="1295"><h2 data-start="1297" data-end="1351" id="3-confirm-the-shipping-address-on-your-order">3. Confirm the shipping address on your order</h2>Double-check the address listed on your order confirmation email to ensure it was entered correctly.Small typos (unit numbers, street direction, ZIP digits) may cause misdelivery.<hr data-start="1535" data-end="1538"><h2 data-start="1540" data-end="1589" id="4-allow-2448-hours-for-carrier-updates">4. Allow 24&#x2013;48 hours for carrier updates</h2>Carriers (especially USPS, FedEx, and UPS) sometimes mark packages as delivered before the package actually arrives.This is called &#x201C;pre-scanning&#x201D; and is extremely common with residential deliveries.Packages typically show up shortly after.<hr data-start="1843" data-end="1846"><h2 data-start="1848" data-end="1888" id="5-contact-the-carrier-directly">5. Contact the carrier directly</h2>If the package still hasn&#x2019;t appeared after 24&#x2013;48 hours, please reach out to the carrier for the fastest resolution:<ul data-start="2006" data-end="2116"><li data-start="2006" data-end="2033">UPS: 1-800-742-5877</li><li data-start="2034" data-end="2063">FedEx: 1-800-463-3339</li><li data-start="2064" data-end="2116">USPS: Contact your local post office (fastest)</li></ul>They can check GPS delivery coordinates, driver notes, and exact drop-off location.<hr data-start="2203" data-end="2206"><h2 data-start="2208" data-end="2248" id="6-still-need-help-were-here">6. Still need help? We&#x2019;re here.</h2>If you&#x2019;ve completed the steps above and still can&#x2019;t locate your package, please email our support team with:<ul data-start="2359" data-end="2448"><li data-start="2359" data-end="2375">Order number</li><li data-start="2376" data-end="2395">Tracking number</li><li data-start="2396" data-end="2448">Confirmation that all steps above were completed</li></ul>&#x1F4E7; <a data-start="2455" data-end="2482" rel="noopener">info@revlineperformance.com</a>We&#x2019;ll assist with next steps.

My order was marked delivered but it’s not here.

We’re sorry to hear that the wrong item arrived with your order — we know how frustrating that can be. Our team will help you review the issue and work with the warehouse or manufacturer to get it resolved. Before contacting support, please complete

We&#x2019;re sorry to hear that the wrong item arrived with your order &#x2014; we know how frustrating that can be. Our team will help you review the issue and work with the warehouse or manufacturer to get it resolved.Before contacting support, please complete the steps below so we can assist you as quickly as possible.<hr data-start="808" data-end="811"><h2 data-start="813" data-end="857" id="1-take-photos-of-what-you-received">1. Take photos of what you received</h2>To help us verify the packing error, please email us clear photos of:<ul data-start="929" data-end="1089"><li data-start="929" data-end="968">The incorrect item you received</li><li data-start="969" data-end="1024">The barcode or label on the item (if available)</li><li data-start="1025" data-end="1064">The outside of the shipping box</li><li data-start="1065" data-end="1089">The shipping label</li></ul>Send photos to: &#x1F4E7; <a data-start="1114" data-end="1141" rel="noopener">info@revlineperformance.com</a><hr data-start="1145" data-end="1148"><h2 data-start="1150" data-end="1199" id="2-tell-us-which-item-you-were-expecting">2. Tell us which item you were expecting</h2>Please include:<ul data-start="1217" data-end="1321"><li data-start="1217" data-end="1238">Your order number</li><li data-start="1239" data-end="1294">The name of the item that should have been included</li><li data-start="1295" data-end="1321">Any missing quantities</li></ul>This helps us match the order to the correct SKU and confirm what the warehouse or manufacturer should have shipped.<hr data-start="1441" data-end="1444"><h2 data-start="1446" data-end="1485" id="3-check-for-partial-shipments">3. Check for partial shipments</h2>Some orders &#x2014; especially multi-item or multi-brand orders &#x2014; may arrive in separate packages.We recommend double-checking:<ul data-start="1615" data-end="1737"><li data-start="1615" data-end="1665">Your email for multiple shipping confirmations</li><li data-start="1666" data-end="1704">All tracking numbers on your order</li><li data-start="1705" data-end="1737">Packing slips inside the box</li></ul>If other items were shipped separately, they may still be on the way.<hr data-start="1810" data-end="1813"><h2 data-start="1815" data-end="1845" id="4-what-happens-next">4. What happens next?</h2>Once we receive your details:<ol data-start="1877" data-end="2095"><li data-start="1877" data-end="1924">Our team will review your order and photos</li><li data-start="1925" data-end="1982">We&#x2019;ll open a case with the warehouse or manufacturer</li><li data-start="1983" data-end="2095">We&#x2019;ll determine the next best steps (replacement part, exchange, or other solution depending on availability)</li></ol><hr data-start="2097" data-end="2100"><h2 data-start="2102" data-end="2126" id="important-notes">Important Notes</h2><ul data-start="2127" data-end="2377"><li data-start="2127" data-end="2207">Replacement availability depends on current manufacturer and warehouse stock</li><li data-start="2208" data-end="2274">Some brands require approval before replacements can be issued</li><li data-start="2275" data-end="2377">Claims must be submitted promptly after delivery so we can meet carrier/manufacturer deadlines</li></ul><hr data-start="2379" data-end="2382"><h2 data-start="2384" data-end="2411" id="were-here-to-help">We&#x2019;re here to help</h2>As soon as you send in your photos and order details, we&#x2019;ll take it from there and ensure you&#x2019;re taken care of.

What do I do if I receive the wrong item in my order?

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Delivery Issues

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item in my order?