What do I do if I receive the wrong item in my order?Updated 19 days ago

We’re sorry to hear that the wrong item arrived with your order — we know how frustrating that can be. Our team will help you review the issue and work with the warehouse or manufacturer to get it resolved.

Before contacting support, please complete the steps below so we can assist you as quickly as possible.

1. Take photos of what you received

To help us verify the packing error, please email us clear photos of:

• The incorrect item you received

• The barcode or label on the item (if available)

• The outside of the shipping box

• The shipping label

Send photos to:
📧 [email protected]

2. Tell us which item you were expecting

Please include:

• Your order number

• The name of the item that should have been included

• Any missing quantities

This helps us match the order to the correct SKU and confirm what the warehouse or manufacturer should have shipped.

3. Check for partial shipments

Some orders — especially multi-item or multi-brand orders — may arrive in separate packages.

We recommend double-checking:

• Your email for multiple shipping confirmations

• All tracking numbers on your order

• Packing slips inside the box

If other items were shipped separately, they may still be on the way.

4. What happens next?

Once we receive your details:

1. Our team will review your order and photos

2. We’ll open a case with the warehouse or manufacturer

3. We’ll determine the next best steps (replacement part, exchange, or other solution depending on availability)

Important Notes

• Replacement availability depends on current manufacturer and warehouse stock

• Some brands require approval before replacements can be issued

• Claims must be submitted promptly after delivery so we can meet carrier/manufacturer deadlines

We’re here to help

As soon as you send in your photos and order details, we’ll take it from there and ensure you’re taken care of.