What do I do if my item(s) arrives damaged?Updated 17 days ago
We’re sorry to hear your order arrived damaged — we know how frustrating that can be, and our team is here to help.
Some items may experience rough handling during transit, but we’ll work with you and the carrier or manufacturer to resolve the issue as quickly as possible.
Step 1 — Send Us Photos of the Damage
Please email our support team with the following photos:
A clear photo of the damaged item
A photo of the outer packaging/box
A photo of the shipping label
Any visible damage to packaging materials (foam, wrapping, etc.)
Send your images to:
📧 [email protected]
Providing complete photos helps us open a claim with the carrier or manufacturer and speeds up resolution.
Step 2 — Include Your Order Details
Please also provide:
Order number
Full name
Description of the damage
Whether any parts or hardware are missing
This helps our team review your request right away.
Step 3 — What Happens Next?
Once received, we will:
Review your photos and order details
Open a case with the appropriate warehouse, manufacturer, or shipping carrier
Determine available solutions, such as a replacement part, exchange, or a partial refund (depending on brand and stock availability)
Important Notes
Some brands require carrier claims or manufacturer approval before replacements can be issued
Replacement parts depend on current inventory and manufacturer availability
We cannot always guarantee the same item is in stock, but we’ll always provide the best available solution
Please report damage within 7 days of delivery so we can file claims on time
We’re Here to Help
We’ll make every effort to resolve the issue quickly and fairly.
If you need assistance or want to follow up on your damage claim, just reply to your support ticket — our team will take care of you.