Chargebacks & DisputesUpdated 17 days ago
Chargebacks and payment disputes are serious financial and legal actions. While we understand that misunderstandings can occur, chargebacks should only be used as a last resort—not as a shortcut to bypass our return, cancellation, or warranty policies. Revline Performance always works with customers to resolve issues directly and transparently.
Chargebacks Are Not a Replacement for Our Return Process
Our return and support policies exist to give customers clear, fair avenues for help. Filing a chargeback instead of contacting us:
Delays resolution
Raises flags with payment processors
Can prevent us from properly assisting you
May result in your order being locked from further adjustments
We encourage all customers to reach out to our support team before initiating a dispute—we can almost always resolve the issue faster.
How We Respond to Chargebacks
If a chargeback is filed, we are required to submit documentation to the bank or payment processor. This typically includes:
Order history and timestamps
Tracking and delivery scans
Photos of delivered items (if applicable)
Correspondence between our team and the customer
Signed delivery confirmations (when available)
Screenshots of product pages and policies
Proof of special-order terms, cancellation policy, or return policy acceptance
Our goal is to provide an accurate, complete record to help the bank review the dispute fairly.
Common Reasons Banks Deny Chargebacks
Banks frequently deny chargebacks when:
The item was delivered and verified by the carrier
The product is non-returnable (special order / custom / installed / used)
The customer did not follow the return process
The wrong item was ordered due to customer error
The customer made a duplicate dispute or repeated unauthorized claims
Order notes, IP logs, and payment authorization confirm validity
Submitting a chargeback does not guarantee approval.
Consequences of Abusive or Fraudulent Chargebacks
To protect our business and pricing for all customers, we may take action if a customer repeatedly files invalid or abusive disputes. This may include:
Restricting future purchases
Requiring signature confirmation on all orders
Blocking the customer account
Reporting fraudulent activity to payment processors
This is standard practice across the automotive aftermarket industry.
How to Avoid a Dispute
If something isn’t right with your order:
Reach out to us first — most issues are fixable.
Provide photos/videos if something arrived damaged or incorrect.
Ask for clarification on lead times, backorders, or warranty coverage.
Follow the return or warranty process so we can help quickly.
We’re here to support you every step of the way.