Can I cancel my order after checkout?Updated 13 days ago
Orders can only be canceled before they enter fulfillment or shipment. Because many items ship directly from our partner warehouses, processing often begins quickly — sometimes within minutes — so cancellation is not guaranteed.
Cancellation fees
All approved cancellations are subject to a 20% processing fee.
For special-order, made-to-order, or rare/low-stock items, a 25% processing fee applies.
These fees cover:
Payment processor charges
Administrative handling
Warehouse processing time
Manufacturer restocking requirements
Processing fees are deducted from your refund at the time of cancellation.
If your order has already shipped
Once an order has been shipped or fulfilled:
It cannot be canceled
It must follow our standard return process
Shipping fees are non-refundable
Return shipping and restocking fees may apply depending on brand/manufacturer policy
We cannot intercept, redirect, or recall packages once they have been handed off to the carrier.
Special-order & made-to-order items
Items that are custom-built, special-order, or manufactured upon request:
May not be eligible for cancellation at all
May carry higher restocking fees if cancellation is approved
Are bound by the manufacturer's policies
Need help?
If you need to request a cancellation, contact us as soon as possible:
We’ll do our best to assist, but cancellation is only possible if your order has not yet begun fulfillment.